Terms of use

This website is provided by Penerley Limited. These provisions are the terms and conditions on which we provide the contents published on this website. The terms below set out the basis on which we permit access to this website and the content herein. Please read them carefully.

This website is for your own private use. By accessing this website, you agree to the following:

•not to use this website or its content in contravention of any regulation or legislation;

•not to copy, amend, reproduce or distribute the content, or disclose the content to third parties, other than in compliance with our copyright notice.

•not to advertise or sell any goods or services to other users of this website or to benefit commercially from its content; and

•that you are responsible for any material you send to or upload to this website and that such material is legal, is not offensive and it does not infringe our rights or those of third parties.

Limitations and exclusions of our liability

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Our website and its contents are provided for general information purposes only and nothing on this website or in its contents is intended to provide legal or other professional advice. We do not accept any responsibility for any loss which may arise from reliance on information or materials published on this website. If you wish to obtain more information about the materials and contents published on this website, please contact us by email.

We are not responsible or liable for any matter relating to you or any third parties accessing or using this website and its contents. We do not endorse nor are we responsible for the contents of websites operated by others that link to this website or that are accessible from it.

Nothing in these Terms of Use excludes or limits our liability for fraud or for death or personal injury arising from our negligence or for any other matter in respect of which it would be unlawful or in breach of regulation to limit or exclude liability.


Our rights under the Terms of Use may be waived specifically only in writing.

Governing law

The Terms of Use shall be governed by and interpreted in accordance with English law and we and you each submit irrevocably to the exclusive jurisdiction of the English Courts..

Privacy Policy

This privacy policy describes what we do with the personal information we collect from you and the ways in which we may collect that information.

We may collect information from you when you use our website when you request information from us or engage our legal or other services, or as a result of your relationship with one or more of our clients.

By using any of our services including our website and by providing us with any personal information, you are consenting to the use of your personal information as set out in these terms and conditions. Please do not send us any personal information if you do not want your personal information to be used in this way.

Information collected through our website

Several facilities on our website may invite you to provide us with personal information, for example, the talk to an expert and contact us sections of our website and our email queries facilities. The purpose of these facilities is apparent at the point that you provide your personal information and we only use your information for those purposes or in accordance with our terms and conditions.

What we use your personal information for

•To provide and improve this website.

•To provide and improve our services to you and to our clients including handling personal information of others on behalf of our clients.

•To compile anonymous statistics, for example, website usage statistics.

•To market our services.

•To manage our relationship with you and our clients.

•To fulfill our legal obligations.

•For the purposes of recruitment.

•For other legitimate business purposes.

Data protection

We apply a high standard of security when it comes to hosting and protecting information.

We do not sell, rent, distribute or otherwise make personal information commercially available to any third party, except as described in these terms and conditions or with your prior permission.

Applicable data protection legislation requires us to ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information.

You may request details of the information we hold about you and to have it rectified or deleted as required by applicable data protection legislation. To do so please send an email to Penerley.

Sharing information across our network

Any information that you provide to us may be shared with and processed by any entity in the worldwide network of Penerley, our associated firms and certain of our service providers. This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) to outside the EEA, or from outside the EEA to a location within the EEA. The level of information protection in countries outside the EEA may be less than that offered within the EEA, however, we have procedures in place to ensure the protection of your information.

Transferring information when there is a change in our business

If in the future we re-organise or transfer all or part of our business we may need to transfer your information to new entities or to third parties through which the business of Penerley will be carried out.

Electronic communications

Information that you send to us in electronic form may not be secure and, unless you are already a client, will not be treated as privileged or confidential.

Legal requirements

While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this unless we are legally restricted from doing so.

Receiving information from us

If you receive marketing materials from us, you may withdraw your consent for us to send these to you at any time and free of charge by sending an e-mail to Penerley.


Unless otherwise stated, copyright of the contents of this website and all other materials available through it belongs to Penerley Limited and/or its affiliated undertakings.

We, our suppliers, or third parties who have granted us permission to reproduce their material on this website, own all trademarks, copyright, and all other intellectual property rights in the content on this website.

You may print or save copies of the content of this website for your own personal use and you may provide copies to others for information purposes, on the basis that:

•you do so on an occasional basis and free of charge;

•the copies are not tampered with in any way; and

•the recipient is made aware of the terms of this Copyright Notice.

It is prohibited to reproduce, transmit and store all or part of this website and the materials available through it, in any medium, without the written permission of Penerley Limited.

We reserve the right to request that you remove an electronic link to this website at any time and you agree to remove such a link immediately.

Where access to restricted parts of this website is subject to more specific terms, those terms apply instead.

Use of Cookies

We use cookies on this website. Cookies are small text files that are placed on your machine to help the site provide a better user experience. These cookies help us improve our website by providing us with information about how users interact with our website such as the number of visitors to the site, the pages they visit and the length of time spent on the site.

The cookies do not collect information that identifies a visitor. All the information that the cookies collect is anonymous. You may change your browser settings to delete and block cookies. To find out more about cookies visit www.allaboutcookies.org.

If you continue to use this website without changing your settings then you consent to our use of cookies as described above.


TERMS OF BUSINESS — (for business address services)

By using our service you agree to be legally bound by these Terms and Conditions, including those implied terms and conditions.

Please read these terms carefully. If you do not accept these Terms and Conditions stated here without modification, you may not use the services.

You should visit this page periodically to review the Terms and Conditions, which may be updated at any time and shall remain binding on you.

Nothing in these Terms and Conditions shall be deemed to establish any partnership or agency relationship between the parties.

The headings of these Terms shall not affect interpretation.

Terms of Use (Terms and Conditions)

1. Information About Us

1.1 Registered address: 7 Bell Yard, London, WC2A 2JR

1.2 Company Number: 1105236185

1.3 Our Websites:

2. The Agreement

2.1 You confirm that you have written authority to bind any business or company on whose behalf you act to use our service.

2.2 This agreement and our privacy policy constitutes the entire agreement between us and supersedes any previous agreement both written and spoken.

3. Our Service

3.1 Registered Office Address. Our address (when ordered and paid for) maybe used as your companies official address (registered office address) with Companies House. Mail received (Official mail) addressed to the company will be forwarded to you free of charge. Official mail includes (and limited to) mail from Companies House, HM Revenue & Customs, Government Gateway, HM Courts & Tribunals Service, and Intellectual Property Service.

3.2 Director Service Address. Our address (when ordered and paid for) maybe used as the director service address for the directors of a Ltd company when a registered office address is also ordered. Mail received (official mail) addressed to the directors will be forwarded free of charge. Official mail includes (and limited to) mail from Companies House, HM Revenue & Customs, Government Gateway, HM Courts & Tribunals Service, and the Intellectual Property Service.

3.3 Virtual Business Address. Our address maybe used as a virtual business address (when ordered and paid for) for your company. Our address can be used on your website and stationary as your business correspondent address for the sole purpose of receiving and forwarding mail.

3.4 Free mail forwarding. When a service ordered includes the free mail forwarding of official mail we will by default open, scan and email your mail to you. Should you require a hard copy of any item of official mail you will need to request this via email within 28 days after the mail is sent to you by email.

3.5 Mail forwarding of business mail. Business mail will be forwarded to you (to the address provided on your initial order unless changed) weekly. Mail forwarding is charged at cost of post plus £0.20p per item of mail. Mail classed above a “Large Letter” by Royal Mail will be handled by us as a parcel. A postal deposit will be required to cover all mail forwarding. Mail will not be forwarded if a deposit has not been provided or has insufficient funds to cover costs.

3.6 Parcels. Parcels are accepted within our business mail service to a maximum of 1 per day and must be addressed to the business name. Parcels will be forwarded weekly and charged at cost of post plus an equal amount as a handling fee.

4. How our address may be used. Our address may only be used in the following ways:

4.1 Registered Office Address (when ordered).

4.2 Director Service Address (when ordered).

4.3 Virtual Business Address (when ordered).

5. How our address may not be used.

5.1 Immoral or Illegal Use. You may NOT use our address for any Immoral or Illegal purposes. If we suspect this is happening your account will be suspended pending further investigation or terminated.

5.2 Personal Mail. Our address may NOT be used for any personal mail.

5.3 Vehicle Registration. Our address may NOT be used to register a vehicle with DVLA. All mail from DVLA will be returned to sender without notification.

5.4 Physical Address. You may NOT imply that you have a physical presence at our address. We reserve the right to advise any visitors to our office(s) that you have a virtual business address only.

5.5 Business Categories. We reserve the right to disallow categories of business as we see fit, including terminating this agreement even after you have ordered one or more of our services.

6. Fee, Payments, Refunds, postal deposit and Renewals

6.1 Fees. Fees are payable in advance annually or monthly (where applicable and as indicated on your order).

6.2 Payments. Payments can be made by debit or credit card (in our office) or by BACs (BACs payments must be in GBP only).

6.3 Refunds. Refunds when applicable will be sent within 30 days. No refunds for any reason will be considered for any paid periods unless requested within 14 days from date of order. Refunds will all be subject to a £20 or 10% fee whichever is greater.

6.4 Postal Deposit. A postal deposit of £30 for UK forwarding or £50 for overseas forwarding is required and will be used to forward your mail and any handling fee payable.

6.5 Renewals. A renewal notice will be sent out via email 30 days (7 days on monthly packages) prior to the date of renewal. If we do not receive confirmation of your intention to renew by the renewal date the service will stop without further notice. Mail will be returned to sender. You agree to take full responsibility to renew your service with us.

7. Proof of ID and Address

7.1 To comply with Anti-Money Laundering (AML) regulations and ‘Know Your Customer’ (KYC) requirements we need to obtain proof of ID and proof of address documents for all customers who use our service.

7.2 Proof of ID accepted. Passport, Driving licence (photocard only, no paper UK driving licences can be accepted), National identity card, HM Forces identity card, Student Card (must be current), Employment identification card.

7.3 Proof of Address accepted. Telephone Bill (excluding mobile Bill), Gas, Water, Electricity Bill, Mortgage statement, Council tax bill, Bank statement, credit card statement, TV licence.

7.4 Proof of ID and Address must be received within 7 days from date of order. Failure to do so will cause your account to be suspended. Mail will be returned to sender until proof of ID and address has been received and accepted.

8. Cancelation of service

8.1 Cancelation by you. If you are not completely satisfied with our services, you may cancel (in writing) this agreement within 14 days from the date of order if our address has not been used for any reason. If you do not cancel within 14 days, the service will continue to operate until such time the service expires.

8.2 Cancellation by us. We reserve the right to cancel the service for any of the following reasons. Non-payment, suspected use of our address for Immoral or Illegal activity, Use of our address to register a vehicle with DVLA, using our address for personal mail, or anything we consider to be a misuse of our service.

8.3 Bailiffs and Debt Collectors. We reserve the right to cancel the service you have with us if a bailiff or debt collector visits our premises. We further reserve the right to pass on your details to a bailiff or debt collector should this occur.

9. Compensation, Indemnity, and Limitations of Liability

9.1 Compensation. Due to the type of services we provide any compensation claim shall be limited in total to one month’s service fee. We cannot accept any compensation claim that is the result of consequential loss to your business.

9.2 Indemnity. By accepting these terms you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim arising from whatever reason, from a third party, and that any such claims will be handled solely and completely between yourself and the third party. In the event that the third party fails to deliver on a particular service we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.

9.3 Limitations of Liability. We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for, any loss of profits, sales, business, or revenue, loss or corruption of data, information or software, loss of business opportunity, loss of anticipated saving, loss of goodwill or any indirect or consequential loss.

10. Communication and Contact Information

10.1 Communication. When we refer to “in Writing”, this includes e-mail.

10.2 Contact Information. It is your responsibility to provide us with your contact details (in writing) and update all contact information (also in writing). Failure to keep all contact information (including mailing address, email address and telephone number) up to date can result in the suspension of your service.

11. Other Terms

11.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.

11.2 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.

11.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.

11.4 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

11.5 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

11.6 We shall use all reasonable endeavours to treat your confidential information as confidential.

11.7 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

11.8 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

11.9 Change of address. We reserve the right with 14 days written notice to change, amend or close any location (office or address). An alternative address may be offered. Should you choose not to use a newly offered or amended address you will not be entitled to a full or partial refund.

11.10 Notice of Disclosure. All mail items received and business information acquired is treated as commercially confidential and will not be disclosed to anyone outside our company or partner companies we use in the provision of our service. We reserve the right, however, to provide information to the police or other investigative bodies where it is our belief that our services are being or have been used for criminal or fraudulent purposes.

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