FAQs

If your matter is not concluded we will still charge for the time that we have spent and the disbursements and expenses that we have incurred on your behalf. You will still be expected to pay our charges and expenses.

We offer both face-to-face and virtual appointments to accommodate your needs.

We are open on regular working days from 9:00 AM to 6:00 PM. If you need assistance outside of these hours, please contact us at ask@penerley.com.

To ensure we can give you the attention and time you deserve, we recommend scheduling an appointment before visiting our office. This allows us to prepare and ensure that the appropriate solicitor is available to assist you.

Yes, Penerley Limited is authorised and regulated by the Solicitors Regulation Authority (SRA), under SRA No. 8007521.

The lawyer(s) responsible for handling your matter will be identified in the engagement letter or email you receive from us. They will carry out all or the majority of the work on your case.

We are open on normal working days from 9.00 to 18.00. Outside of these opening hours, please write to us at ask@penerley.com

At Penerley Solicitors, we offer several billing options tailored to the specific needs of your case. Some examples of our billing methods include:

1. Hourly Rate: Our fees are calculated based on the time we spend handling your matter.

2. Fixed Fee: You pay a predetermined amount for the entire service.

3. No-Win, No-Fee: We charge an agreed amount or percentage only if your claim is successful.

We will inform you of the specific billing method applicable to your case, ensuring transparency and clarity from the outset.

We ensure regular communication to keep you updated on the progress of your matter. As your case advances, we will inform you about the legal work and other actions we are undertaking on your behalf. Updates will be provided through various means, including written correspondence, telephone calls, emails, or virtual and face-to-face meetings, depending on your preference.

As lawyers, we have both a professional and legal obligation to keep your information confidential. While these confidentiality obligations are stringent, they are not absolute. In certain circumstances, we may be legally required to disclose information as mandated by law.

Yes, you can terminate your instructions to us in writing at any time. However, please note that if there are any outstanding payments owed to us, we are entitled to retain your papers and documents until full payment is received.

Our fixed quotes and fee estimates are based on our assessment of the work required to handle your matter. If the case becomes more complex than initially expected, the quoted fee may need to be adjusted. Should this situation arise, we will promptly inform you of any changes to the fees.

Yes, our solicitors can represent clients in court, particularly in lower courts such as the Magistrates' Court or County Court. However, for cases in the higher courts like the High Court and Court of Appeal, we will instruct barristers to provide specialist advocacy services.